qq7 Privacy Policy

Data We Collect

qq7 collects personal data in three principal ways: information you provide directly when registering and using the platform, information generated automatically through your use of the platform, and information received from third-party verification and payment service providers as part of our compliance obligations. The categories of personal data we collect are described below.

Information You Provide Directly:

• Identity data: Full legal name, date of birth, gender, and nationality as provided during account registration or identity verification.
• Contact data: Email address, mobile phone number, and residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh).
• Authentication data: Username, encrypted password, and security question responses. qq7 stores passwords in a one-way hashed format and never retains plaintext passwords.
• Identity verification documents: Copies of government-issued photo identification (national ID card, passport, or birth certificate) submitted as part of Know Your Customer (KYC) procedures.
• Payment data: Mobile banking account references (bKash, Nagad, Rocket, Upay), bank account details, and transaction records. Full payment instrument numbers are never stored on qq7's servers — only masked references necessary for withdrawal routing are retained.
• Communications data: Records of your correspondence with qq7's customer support team via live chat, email, or any other support channel.
• Responsible gaming data: Deposit limits, session time limits, self-exclusion preferences, and any information you voluntarily disclose to support staff regarding your gaming behaviour.

Information Collected Automatically:

• Technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting.
• Usage data: Pages visited on qq7.club, games played, bet amounts, session duration, login timestamps, and navigation patterns within the platform.
• Cookie and tracking data: Session cookies, preference cookies, and analytics identifiers as described in Section 04 of this policy.

Information From Third Parties:

• Identity verification results from third-party KYC database providers used to confirm the accuracy of registration information.
• Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank) confirming deposit and withdrawal events.
• Fraud screening signals from anti-fraud service providers used to protect the platform and its players.

How We Use Your Data

qq7 processes your personal data only for clearly defined, lawful purposes. We do not use your data in ways that are inconsistent with the purposes described at the time of collection. The primary purposes for which qq7 processes personal data are as follows:

• Account management: To create, maintain, and administer your qq7 player account, including processing registrations, verifying identity, managing login security, and updating account preferences.
• Service delivery: To enable you to play casino games, place sports bets on cricket (BPL, T20, IPL), darts, baseball, and other markets, and to credit winnings and process withdrawals to your chosen payment method.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate financial records of all transactions on your account.
• Legal and regulatory compliance: To fulfil qq7's obligations under applicable anti-money laundering (AML) legislation, Know Your Customer (KYC) requirements, and any other legal obligations that require the retention or processing of personal data.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and other prohibited conduct as defined in qq7's Terms & Conditions.
• Responsible gaming: To monitor gaming patterns that may indicate problem gambling behaviour and, where appropriate, to proactively reach out to players or apply responsible gaming controls in accordance with qq7's Responsible Gaming Policy.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of support interactions for quality assurance and dispute resolution purposes.
• Platform improvement: To analyse aggregated, anonymised usage data to understand how players interact with qq7, identify technical issues, and improve the overall quality, performance, and features of the platform.
• Marketing communications: To send you promotional offers, bonus notifications, and news about qq7's products and services, where you have not opted out of marketing communications. You may withdraw this consent at any time.
• Legal claims: To establish, exercise, or defend legal claims in the event of a dispute between you and qq7.

Data Sharing & Disclosure

qq7 does not sell, rent, or trade your personal information to any third party for their independent marketing purposes. Personal data is shared externally only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank receive the minimum transaction data required to process your deposits and withdrawals. These providers operate under their own privacy policies and are independently regulated.
• Identity verification providers: Third-party KYC service providers receive identity documents and personal details submitted during account verification. These providers are contractually bound to use this data solely for the purpose of identity verification on behalf of qq7.
• Game software providers: Game studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymous player identifier to initiate game sessions. These providers do not receive your full name, contact details, or payment information.
• Fraud prevention and security services: Anti-fraud and cybersecurity service providers may receive technical data (IP address, device fingerprint, behavioural signals) to screen for fraudulent activity. This data is processed under strict contractual data processing agreements.
• Legal and regulatory authorities: qq7 may disclose personal data to law enforcement agencies, financial intelligence units, courts, or other government bodies where required to do so by applicable law, court order, or regulatory directive. qq7 will notify the affected player of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of qq7's business, player data may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and of any changes to this Privacy Policy that result from it.

Cookies & Tracking

qq7 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, to maintain the security of your session, and to collect anonymised analytics data that helps us improve the platform. By continuing to use qq7.club, you consent to the use of cookies as described in this section.

The following categories of cookies are used on the qq7 platform:

You may manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies entirely; however, disabling strictly necessary cookies will prevent you from logging in to your qq7 account and accessing platform features. Disabling analytics or marketing cookies will not affect your ability to use the platform.

Data Security

qq7 takes the security of your personal data seriously and implements a layered set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, alteration, or disclosure. While no digital system can guarantee absolute security, qq7's security programme reflects current industry best practices for online gaming platforms serving the Bangladeshi market.

• Transport security: All data transmitted between your browser or app and qq7's servers is encrypted using TLS 1.2 or higher (SSL). The padlock indicator in your browser confirms that your connection to qq7.club is encrypted at all times.
• Password security: Account passwords are stored using a one-way cryptographic hashing algorithm. qq7 staff cannot view or retrieve your plaintext password. If you forget your password, a reset link is sent to your registered email address.
• Access controls: Access to systems that hold personal data is restricted to qq7 staff with a documented business need. All staff with data access undergo background checks and receive data protection training. Access is logged and audited regularly.
• Payment data isolation: Full payment instrument numbers (bKash wallet numbers, bank account numbers) are never stored on qq7's primary application servers. Only masked references are retained for withdrawal routing purposes.
• Infrastructure security: qq7's platform infrastructure is hosted in data centres with physical security controls, redundant power supplies, and continuous monitoring. Regular vulnerability assessments and penetration testing are conducted against the platform.
• Incident response: In the event of a data security incident that affects your personal information, qq7 will notify you and relevant authorities as required by applicable law within a reasonable timeframe, providing details of the nature of the incident and the steps being taken to address it.

You also have an important role in keeping your data secure. You should use a strong, unique password for your qq7 account, never share your login credentials with any other person, and log out of your account when using shared or public devices. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately.

Data Retention

qq7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the principal categories of data held by qq7:

• Account data (identity and contact information): Retained for the duration of your active account, plus a minimum of 5 years following account closure. This retention period is required to comply with anti-money laundering regulations and to resolve any post-closure disputes.
• Financial transaction records: All deposit and withdrawal records, including amounts, timestamps, and payment method references, are retained for a minimum of 7 years in accordance with financial record-keeping obligations.
• Identity verification documents (KYC): Copies of identity documents submitted during KYC verification are retained for the duration of the account plus 5 years following closure, or longer if required by applicable law.
• Gaming activity logs: Records of games played, bets placed, and outcomes are retained for a minimum of 5 years following the date of the activity. These records may be used in dispute resolution and regulatory compliance contexts.
• Customer support communications: Records of support interactions are retained for 3 years from the date of the most recent interaction, or longer if the interaction relates to an unresolved dispute or legal claim.
• Marketing preferences and consent records: Records of your marketing opt-in and opt-out history are retained for the duration of your account and for 3 years following account closure, to demonstrate compliance with consent obligations.
• Analytics data: Anonymised, aggregated analytics data (from which no individual can be identified) may be retained indefinitely for platform improvement purposes.

When the applicable retention period expires, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original information. If you request early deletion of your data before the applicable retention period has expired, qq7 will delete all data that is not subject to a legal obligation requiring its continued retention, and will inform you of any categories of data that must be retained and the reason for that requirement.

Your Privacy Rights

As a qq7 account holder, you hold a number of rights with respect to your personal data. qq7 is committed to honouring these rights promptly and transparently. The following rights are available to all registered players:

• Right of access: You may request a copy of all personal data that qq7 holds about you. Access requests will be fulfilled within 14 working days of verification of your identity. Data will be provided in a structured, readable format.
• Right to rectification: If any personal data held on your account is inaccurate or incomplete, you may request that it be corrected. Correction requests are processed within 5 working days. Some corrections (e.g., name changes) may require supporting documentation.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other lawful basis applies), or where the data has been processed unlawfully. Erasure requests are reviewed within 14 working days. Data subject to a mandatory retention period cannot be deleted early, but you will be informed of the specific reason and timeline.
• Right to restriction of processing: You may request that qq7 temporarily restrict the processing of your personal data while the accuracy of the data is contested, or while a complaint is being investigated.
• Right to data portability: You may request that qq7 provide your personal data in a machine-readable format (such as JSON or CSV) so that it can be transferred to another service provider where technically feasible.
• Right to object to marketing: You may object to the processing of your personal data for direct marketing purposes at any time by adjusting your account notification settings or by contacting [email protected]. Your objection will be processed immediately, and you will receive confirmation once marketing communications have been stopped.
• Right to withdraw consent: Where qq7 processes your data on the basis of your consent (e.g., for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the qq7 support team at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. We may ask you to verify your identity before processing the request. qq7 does not charge a fee for handling privacy rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

Policy Updates & Contact

qq7 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, applicable laws, or regulatory guidance. When material changes are made to this policy, qq7 will notify registered players by email and by displaying a prominent notice within the platform for a minimum of 14 days before the updated policy takes effect. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.

Minor or clarificatory amendments that do not affect your rights or the substantive way in which qq7 processes your data may be made without advance notice. You are encouraged to review this Privacy Policy regularly to stay informed about how qq7 handles your personal data. The current version of this Privacy Policy is always accessible at qq7.club/privacy-policy.

If you have any questions, concerns, or complaints about this Privacy Policy or about the way qq7 handles your personal data, please contact our support team using the details below. We take all privacy-related enquiries seriously and aim to resolve concerns promptly and transparently.

• Email: [email protected] (subject line: "Privacy Enquiry")
• Response time: 2–6 hours for standard enquiries; up to 14 working days for formal privacy rights requests.
• Support availability: 24 hours a day, 7 days a week. All times in Bangladesh Standard Time (BST, UTC+6).
• Languages: Support is provided in English.

If you are not satisfied with qq7's response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority or regulatory body in your jurisdiction. qq7 will cooperate fully with any such investigation and will provide all requested information within the timeframes required by applicable law.