Responsible Gaming
at qq7

At qq7, we believe that gambling should always be an enjoyable leisure activity — never a source of financial stress or personal harm. While the vast majority of qq7 players in Bangladesh enjoy cricket betting, slots, and live casino games responsibly, we recognise that for some people gambling can become problematic. This page explains the tools, resources, and policies qq7 has put in place to support every player in maintaining a healthy relationship with gambling.

We encourage all qq7 players to treat this page as an ongoing reference — not just something to read once at registration. Our responsible gaming features are always accessible from your account settings, and our support team is available around the clock if you ever need assistance.

Age Restriction Policy

qq7 operates exclusively as an 18+ platform. This is a firm, non-negotiable requirement that applies to every player account regardless of the game type, deposit method, or promotional offer involved. Players must be 18 years of age or older at the time of registration to open a qq7 account and participate in any real-money activity, including sports betting on cricket (BPL, T20, IPL), darts, baseball, slot games, and live casino.

To enforce this policy, qq7 requires all players to complete identity verification (KYC) before withdrawals are processed. KYC involves submitting a valid government-issued photo identification — such as a Bangladesh National ID card, passport, or birth certificate — that confirms both your identity and your date of birth. Any account found to belong to a person under 18 will be immediately suspended, all funds held pending investigation, and the matter referred to the relevant authorities where required by law.

We also apply additional age-verification checks at various points during a player's lifecycle on the platform — not only at registration — to ensure ongoing compliance with our 18+ policy. These checks are conducted in partnership with trusted third-party identity verification providers.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of income, education, or experience level. It typically develops gradually, which means many people do not recognise the warning signs until the behaviour has already begun to cause harm. qq7 encourages all players to periodically reflect on their gambling habits and to be honest with themselves about whether those habits remain healthy and controlled.

The following are common indicators that gambling may be becoming problematic. If you recognise several of these signs in yourself, we strongly encourage you to use qq7's self-exclusion or time-out tools, or to contact our support team for guidance:

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to bet in an attempt to recover money that has already been lost.
• Gambling with money that is needed for essential expenses such as rent, food, utilities, or education fees.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to reduce or stop.
• Lying to family members, friends, or colleagues about the amount of time or money you spend on gambling.
• Neglecting work, study, family responsibilities, or social commitments because of time spent gambling.
• Borrowing money, selling possessions, or taking out loans to fund gambling activity.
• Using gambling as a way to escape stress, anxiety, depression, or other emotional difficulties.
• Repeatedly trying and failing to cut back on gambling despite wanting to do so.
• Feeling that you need to gamble with increasingly large amounts of money to get the same level of excitement.

If you are unsure whether your gambling is becoming a problem, consider taking a short, anonymous self-assessment quiz — several are available through international responsible gambling organisations. You can also speak privately with a qq7 support agent at any time. Our team is trained to listen without judgement and to help you access the right tools or external resources.

Deposit & Spending Limits

One of the most effective tools for maintaining control over your gambling expenditure is setting financial limits on your qq7 account. qq7 offers several types of spending controls, all of which can be configured directly from your account settings page. Limits take effect immediately when they are lowered — you can never increase a limit instantly, as increase requests require a mandatory 48-hour cooling-off period to ensure the decision is considered rather than impulsive.

To set or adjust any of these limits, log in to your qq7 account and navigate to Account Settings > Responsible Gaming > Financial Limits. All limit changes are logged with a timestamp. If you would prefer assistance setting limits, contact our support team at [email protected] — an agent will walk you through the process.

Cooling-off rule for limit increases: If you request an increase to an existing limit (e.g., raising your daily deposit cap from ৳5,000 to ৳10,000), the new higher limit will not take effect for 48 hours. This mandatory waiting period is designed to prevent impulsive decisions made during an active gaming session. Limit reductions, by contrast, take effect immediately.

Self-Exclusion Tools

Self-exclusion is qq7's strongest player protection measure. When you self-exclude, your account is immediately suspended — you will be unable to log in, deposit, place bets, or access any real-money features of the platform for the duration of the exclusion period. qq7 will also suppress all marketing communications to your registered email address and mobile number for the entire exclusion period.

Self-exclusion periods available on qq7 are as follows:

• 6 months — suitable if you want a meaningful break but intend to return to the platform after working through your concerns.
• 1 year — a longer-term break that allows significant time for reflection and, if needed, professional support.
• 5 years — a long-term commitment to stopping gambling on qq7.
• Permanent / Lifetime — an irreversible exclusion with no option to reopen the account under any circumstances.

To activate self-exclusion, follow these steps:

1. Log in to your qq7 account at qq7.club/qq7-login using your registered credentials.
2. Navigate to Account Settings, then select the Responsible Gaming tab from the left-hand menu.
3. Click on "Self-Exclusion" and choose your preferred exclusion period from the available options.
4. Read the exclusion terms carefully, confirm your decision, and click "Confirm Self-Exclusion".
5. Your account will be suspended immediately. You will receive a confirmation email at your registered address within 5 minutes.
6. If you cannot log in to your account, contact [email protected] directly with the subject line "Self-Exclusion Request" and an agent will process your exclusion within 2 hours.

Once a self-exclusion is in place, qq7 will not accept any requests to reinstate the account before the exclusion period has fully expired — not even if you contact us and ask. For permanent exclusions, no reinstatement is ever possible. This firm approach exists because we know that the hardest part of self-exclusion is sticking to the decision, and we want to make that as easy as possible for you.

Time-Out & Session Controls

If you feel you need a short break from qq7 but are not ready to commit to a full self-exclusion, qq7's time-out feature lets you pause your account for a defined period. During a time-out, your account is suspended in the same way as a self-exclusion — no logins, no deposits, no wagers — but your account data and balance are preserved, and you can resume using qq7 once the time-out period expires.

Available time-out periods on qq7:

• 24 hours — ideal for a brief cooling-off period after a frustrating session or when you simply need a day away from the platform.
• 7 days — a one-week pause that gives you space to reset your habits and reflect on your recent play patterns.
• 30 days — a month-long break that can be a meaningful step toward addressing a gambling concern without permanent account closure.

In addition to account-level time-outs, qq7 also offers session-level controls that operate while you are actively playing:

• Session time reminders: Set a reminder that will display a pop-up notification after you have been logged in for a chosen duration (e.g., 30 minutes, 1 hour, 2 hours). The reminder prompts you to take a break but does not force one.
• Session time limits: Set a hard maximum session duration after which qq7 will automatically log you out and require a minimum 15-minute break before allowing you to log back in.
• Reality checks: Enable periodic in-session pop-ups that display your net win/loss for the current session and the total time elapsed, helping you stay aware of your activity in real time.

Player Protection Features

Beyond the financial and time-based controls described above, qq7 operates a broader player protection programme designed to identify and support players who may be experiencing difficulty — even before they reach out themselves. This programme includes a combination of automated monitoring systems and proactive human review by qq7's responsible gaming team.

Automated risk monitoring: qq7's platform continuously analyses anonymised gameplay patterns across all active accounts, using a set of responsible gaming indicators to flag accounts that may warrant a welfare check. These indicators include sudden and significant increases in deposit frequency or amount, extended uninterrupted gaming sessions, a pattern of chasing losses across multiple consecutive sessions, and rapid escalation of bet sizes following a loss streak.

When an account is flagged by the automated system, a member of qq7's responsible gaming team will review the account and, where appropriate, reach out to the player proactively via email or live chat to check in and offer support. This outreach is always conducted in a respectful, non-judgmental manner. Players are never penalised for being contacted — the purpose is purely to offer information and support.

Account activity summaries: All qq7 players can access a full activity summary from their account dashboard at any time. This summary includes total deposits made in the past 30, 90, and 365 days; total net win/loss over the same periods; average session duration; and a breakdown of activity by game type (sports betting, slots, live casino). Reviewing this data regularly is a healthy habit that helps you stay honestly informed about the real cost of your gambling over time.

Cooling-off after large losses: After a session in which a player sustains a loss above a system-defined threshold, qq7 displays a responsible gaming reminder screen before allowing a new deposit. This screen displays the player's recent loss amount, links to the responsible gaming tools described on this page, and the contact details for support. The player must actively dismiss the screen before proceeding.

SSL encryption and account security: qq7 uses TLS 1.2+ SSL encryption across the entire platform to protect your personal and financial data. We also offer two-factor authentication (2FA) on player accounts, which we strongly recommend enabling to prevent unauthorised account access — particularly important from a responsible gaming perspective, as it prevents others from using your account to gamble on your behalf.

Support & Resources

If you feel that gambling is becoming a problem in your life — or if you are concerned about someone else's gambling — there are people who can help. qq7 encourages players to seek support at the earliest possible stage, before difficulties escalate. The following resources are available:

qq7 also maintains an internal responsible gaming knowledge base accessible from your account dashboard, which includes self-assessment questionnaires, guides on setting effective gambling budgets, and articles on maintaining a healthy relationship with online gaming. We update this resource regularly and encourage all players to explore it — not only those who are currently experiencing difficulty.

If a family member or friend approaches you with concerns about your gambling, qq7 encourages you to take those concerns seriously. Loved ones often notice changes in behaviour before the person concerned is willing to acknowledge them. Listening openly to their perspective — even if it is uncomfortable — is a valuable first step.

Protecting Minors

Protecting children and young people from exposure to online gambling is one of qq7's highest priorities. We recognise that many Bangladeshi households have shared devices — smartphones, tablets, and computers used by adults and children alike. The following guidance is provided to help adult qq7 players ensure that minors in their household cannot access the platform.

• Always log out: Never leave your qq7 account logged in on a shared or family device. Always click "Logout" when you finish a gaming session and before handing the device to another person.
• Use a strong, unique password: Choose a password for your qq7 account that is not known to other members of your household, particularly children. Do not write it down in a place where it can be found, and do not save it in a browser on a shared device.
• Enable device-level parental controls: Most modern smartphones and tablets — including Android and iOS devices commonly used in Bangladesh — offer built-in parental control features that can block access to gambling websites and apps. We encourage all parents and guardians to enable these controls on devices used by children.
• Third-party filtering software: Internet filtering software such as Net Nanny, Qustodio, and similar applications can be installed on shared computers to block access to gambling websites. These tools allow parents to set category-level blocks that prevent children from accessing gambling content even if they know the URL.
• Report underage access: If you believe a minor has gained access to your qq7 account or has registered their own account on qq7, contact our support team immediately at [email protected]. We will investigate and close the account without delay.

qq7 takes reports of underage gambling with the utmost seriousness. Any account verified as belonging to a person under 18 will be permanently closed, all funds held during the investigation, and the matter escalated in accordance with applicable legal requirements. No exceptions are made.